Frequently Asked Questions
Everything you need to know about your Superdry shopping experience.
How can I track my Superdry order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy for online purchases?
We offer a 28-day return period from the date of receipt. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a return label.
Do you offer international shipping?
Yes, Superdry ships to over 100 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I know which size to buy?
Each product page features a detailed 'Size Guide' to help you find the perfect fit. Our clothing is often designed with a slim fit, so we recommend sizing up if you prefer a looser feel.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna in select regions.
Are Superdry products sustainably made?
We are committed to sustainability. By 2030, we aim for 100% of our cotton to be organic. Many of our jackets also feature padding made from recycled plastic bottles.